Data Deletion Request

Last updated: 31 August 2026

You can ask us to delete the personal information we hold about you at any time. There is no charge, and you do not have to give a reason. This page explains what we hold, how to make the request, and what happens next.

What data we hold about you

  • WhatsApp conversations — your phone number, your WhatsApp profile name, the text of the messages exchanged with our business number, references to any media you sent, and the timestamps of those messages.
  • Booking records — your name, phone number, email address, trip details (pickup, destination, dates, passengers, vehicle), and any payment screenshot you uploaded.
  • Enquiry records — anything you submitted through the contact form on this website.

A fuller description of what we collect and why is in our Privacy Policy.

How to request deletion

Use whichever of these is easiest. All three reach the same person.

  1. WhatsApp — message us on 7351721351 asking for your data to be deleted. This is the quickest option, because it proves the request came from your number.
  2. Email — write to [email protected] with the subject line Data deletion request.
  3. Phone — call us on 7351721351.

Please include the phone number you used to contact or book with us. That is how our records are organised, and without it we may not be able to find your data. If you also booked using a different number or email address, tell us both.

We may ask one or two questions to confirm the request genuinely comes from you — this is to stop someone else deleting your records.

What happens next

  • We will acknowledge your request within 7 days.
  • We will complete the deletion within 30 days of confirming the request.
  • We will confirm to you, on the same channel you used, once it is done.

What we delete

  • Your WhatsApp conversation transcript and the phone number and profile name attached to it
  • Any media references and stored files from that conversation
  • Your contact-form enquiries
  • Your name, phone number and email address from booking records that are not subject to the retention requirement below

What we have to keep, and why

Where you have actually travelled with us and paid for a trip, that transaction is a financial record. Indian tax and accounting law requires us to retain records of completed transactions for a set period, so we cannot delete those on request. In that case we keep the minimum needed — the transaction record itself — and delete the rest, including the conversation history. We will tell you clearly if this applies to your request and what exactly is being retained.

We may also retain information where it is needed for an open dispute or an ongoing legal claim, until that is resolved.

Important: what this does not cover

Deleting our copy of a WhatsApp conversation does not delete it everywhere:

  • Your own phone. The conversation stays in WhatsApp on your device until you delete it there yourself.
  • Meta's systems. WhatsApp is operated by Meta, which processes messages independently of us and under its own privacy policy. We cannot delete data from Meta's systems on your behalf. To manage that, use the privacy and data settings inside WhatsApp itself.

Just want the messages to stop?

If your concern is being contacted rather than the data itself, you do not need a full deletion request. Reply STOP to any WhatsApp message from us and we will stop messaging you, while keeping your booking history intact.

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